Venus Express Return & Refund Policy

Last Updated: 30 November 2024

Definitions and Key Terms

To ensure clarity, the following terms are strictly defined as follows:

• Company: When this policy mentions "Company," "we," "us," or "our," it refers to Venus (FZC) LLC, responsible for your information under this Return & Refund Policy.
• Customer: Refers to the individual or entity using Venus Express services to purchase products or services.
• Device: Any internet-connected device, such as a phone, tablet, or computer, used to access Venus Express services.
• Service: Refers to the services provided by Venus Express as outlined on our website and mobile app.
• Website: Venus Express’s official site, accessible via [Insert URL].
• You: An individual or entity registered with Venus Express to use the Services.

Returns

Thank you for shopping with Venus Express. We strive to ensure you have a seamless experience while purchasing and evaluating our products.

You can return a product under the following conditions:

1. Incorrect Product: The product delivered is incorrect and remains unopened with all original packaging intact.
2. Damaged or Flawed Product: The product is damaged or flawed compared to the product listed on our website.
3. Change of Mind:
   • You can return a product within 7 days of receipt for a change of mind, provided the product is not damaged, tampered with, or used, and is in its original packaging.
   • A fee of 0%–20% of the product price plus shipping costs (up to AED 150) may apply to cover operational expenses.
   • If the packaging is opened but the product is unused, with no visible scratches or marks, a fee of 20% of the product price plus shipping costs may apply.

Refunds

At Venus Express, we prioritize delivering high-quality products inspected thoroughly before shipping. However, in rare instances, issues such as inventory limitations or quality concerns may arise, leading to order cancellations.

• Refund Process:
  • For online payments, refunds will be processed via the original payment method once our team confirms your request.
  • For cash-on-delivery payments, refunds will be issued via bank transfer.
• Timeline: Refunds may take several days to process. You will be notified once the refund is issued.
• Conditions: Returned products must meet the return guidelines outlined above to qualify for a refund.

Shipping

Venus Express is not responsible for return shipping costs. Customers must pay for return shipping, even for items initially shipped with free delivery.

Personal Data on Devices

Customers are responsible for backing up their data, disabling device locks/passwords, and switching off FMI (Find My iPhone) before returning any device. Venus Express is not liable for data loss.

Your Consent

By using our website, registering an account, or making a purchase, you consent to this Return & Refund Policy and agree to its terms.

Changes to This Policy

Venus Express may update this policy to reflect changes to our services or legal requirements. Updates will be posted on our website. Continued use of Venus Express Services indicates your agreement with the updated terms.

Contact Us

If you have questions or concerns regarding our Return & Refund Policy, please contact us at: contact@venusexpress.ae