Venus Express Privacy Policy

Last updated: 30 November 2024

This Privacy Policy ("Privacy Policy") describes how Venus Express and its affiliates (collectively, "Venus") collect and process your personal information as a Venus customer ("Customer") through Venus websites, services, online stores, and mobile apps that reference this Privacy Policy (together "Venus Services"). Venus Express is a product of Venus (FZC) LLC. By using Venus Services, Customers consent to the practices described in this Privacy Policy.

By subscribing to any of Venus Services, Customers agree to the terms of this Privacy Policy.

Collection of Personal Information

Venus collects Customers’ personal information to provide and continually improve Venus Services. Here are the types of personal information that Venus collects:

• Information You Provide: Venus receives and stores any information Customers provide in relation to Venus Services. Customers can choose not to provide certain information, but this may limit their ability to take advantage of many Venus Services.
• Automatic Information: Venus automatically collects and stores certain types of information about Customers’ use of Venus Services, including interactions with content and services available through Venus Services. Venus may use "cookies" and other unique identifiers to obtain certain types of information when Customers’ web browser or device accesses Venus Services.
• Information from Other Sources: Venus might receive information about Customers from third parties, such as updated delivery and address information from carriers, which Venus uses to correct records and enhance delivery processes.

Use of Personal Information

Venus uses Customers’ personal information to operate, provide, develop, and improve the products and services Venus offers. These purposes include:

1. Order Fulfillment: Venus uses Customers’ personal information to take and handle orders, deliver products and services, process payments, and communicate with Customers about orders, products, and services.
2. Service Improvement: Venus uses personal information to analyze performance, fix errors, and improve the usability and effectiveness of Venus Services.
3. Personalized Recommendations: Venus uses personal information to recommend features, products, and services, identify preferences, and personalize the Customer experience.
4. Legal Compliance: In certain cases, Venus collects and uses personal information to comply with laws and regulations. For example, Venus collects information for identity verification purposes.
5. Communication: Venus uses personal information to communicate with Customers via different channels (e.g., phone, email, chat) regarding Venus Services and promotional offers.
6. Interest-Based Advertising: Venus displays interest-based ads for features, products, and services that might be of interest to Customers. Venus does not use information that personally identifies Customers for this purpose.
7. Fraud Prevention: Venus uses personal information to detect and prevent fraud and abuse to protect Customers and Venus’ systems.

Sharing of Personal Information

Information about Venus’ Customers is an important part of our business, and Venus does not sell Customers' personal information to others. Venus shares personal information only as described below:

• Third-Party Service Providers: Venus employs other companies and individuals to perform functions on its behalf, such as delivering packages, analyzing data, providing marketing assistance, and processing payments. These third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes.
• Business Transfers: In the event that Venus sells or buys businesses or services, Customer information may be transferred as part of the business assets, subject to this Privacy Policy.
• Legal Compliance: Venus may release account and other personal information when necessary to comply with laws or protect the rights, property, or safety of Venus, Customers, or others.
• Third-Party Advertising and Links: Venus Services may include third-party advertising and links to other websites. Venus provides advertisers with information that helps them serve relevant ads but does not share information that directly identifies Customers.

Data Security

Venus prioritizes the security of Customers’ personal information and employs safeguards to protect it. Measures include:

• Using encryption protocols and software during data transmission.
• Ensuring payment gateways adhere to PCI DSS standards.
• Maintaining physical, electronic, and procedural safeguards.

Customer Choices and Rights

Customers have options regarding how their information is collected and used:

• Access and Updates: Customers can access and update their information, such as name, address, and purchase history, in the "Profile" section of Venus websites or mobile apps.
• Communication Preferences: Customers can opt out of email or in-app notifications by contacting Customer Service or adjusting notification settings.
• Cookie Management: Customers can manage browser cookies through browser settings to limit data collection.
• Data Deletion Requests: Customers can request data deletion by contacting Venus Customer Service or using in-app functions. Once confirmed, data deletion is irreversible.

Contact Us

If Customers have questions about how Venus collects and uses their personal information, please contact Venus Customer Service at support@venusexpress.ae.

This Privacy Policy may be updated periodically to reflect changes in Venus Services or legal requirements. Please review it regularly.